At ChargeBase Pro, we are committed to providing high-quality products and ensuring that our customers are completely satisfied with their purchases. We understand that sometimes things don’t work out as expected, so we’ve created a straightforward and easy returns policy to ensure that your shopping experience with us is hassle-free.

Our Return Policy Overview

We want you to be confident in your purchase! If for any reason you are not satisfied with your power strip or charging products, we are happy to help. Please review the details below for our return policy, including return eligibility, process, and any conditions that apply.

Eligibility for Returns

You may return any items within 30 days of receiving your order as long as they meet the following criteria:

• The product is in unused, unopened condition. Items must be returned in their original packaging with all parts and accessories included.
• Products that are damaged, altered, or used cannot be returned unless they are defective or arrive damaged due to shipping.

If you are returning a defective or damaged item, please contact us immediately to begin the process. We may request photos of the damaged product and its packaging to assess the issue.

How to Initiate a Return

To initiate a return, simply follow these steps:

1. Contact Us: Email us at [email protected] with your order number and details about the item you wish to return. If applicable, please include a photo of any damage or defect.
2. Return Authorization: Once we review your request, we will provide you with a Return Authorization Number (RMA) and instructions on how to return the product.
3. Return Shipping: After receiving the RMA, you will need to ship the item back to us. Customers are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please note that the refund will not include any original shipping fees, and you will be responsible for the cost of return shipping unless the product is defective.

Exchanges

If you’d like to exchange an item for a different model, size, or color, we recommend processing a return and placing a new order for the desired product. Simply follow the return process outlined above and reach out to us if you have any questions about how to handle the exchange.

Defective or Damaged Items

We stand behind the quality of our products. If you receive an item that is defective or damaged in transit, please contact us within 7 days of receiving the item so we can assist you. We will cover the cost of return shipping for damaged or defective products and offer either a replacement or a full refund, depending on your preference and product availability.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale or clearance.
• Items that have been opened or used (except for defective items).
• Products that are not in their original packaging or are missing components.

Please make sure to check your order carefully upon receipt to ensure everything is as expected.

Refunds

Refunds will be issued in the form of a credit to your original payment method after we have received the returned item and verified its condition. The processing time for your refund can take up to 7-10 business days from the time we receive the returned product.

Contact Us

If you have any questions about our return policy, or if you need assistance with a return or exchange, don’t hesitate to reach out to us. Our team is here to help and ensure you have a smooth experience with ChargeBase Pro. You can contact us by email at [email protected]. We are committed to resolving any issues and making sure you are completely satisfied with your purchase.

Thank you for choosing ChargeBase Pro, where we aim to provide you with top-quality products and excellent customer service.